Metro Bank PLC

Financial Ombudsman decision DRN8027365 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Metro had frozen Mrs G’s account, and ultimately closed itAccount closed or refused

Metro had frozen Mrs G’s accountFunds blocked or frozen

Metro has accepted that it didn’t keep Mrs G informed about what was happening on her accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8027365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.