Bank of Scotland Plc

Financial Ombudsman decision DRN8021505 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

She wanted Halifax to agree to allow her to sell the property and undertake not to pursue her for the shortfall (to which she would contribute a lump sum on sale), and she wanted the mortgage and arrears removed from her credit file.Credit file reporting

Mrs D complains that Bank of Scotland plc trading as Halifax didn’t treat her fairly because it didn’t repossess her property following the breakdown of her marriage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8021505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.