HSBC UK Bank Plc
Financial Ombudsman decision DRN8015968 Upheld
Upheldoutcome, as published by the Ombudsman
£257redress stated in the decision
Thu Dec 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Card dispute or chargeback
In the Ombudsman’s words
Mr M complains that HSBC UK Bank Plc won’t refund him for a number of transactions he didn’t authorise.Unauthorised transaction
They accepted that Mr M contacted them within the required timeframe to raise a chargeback for the card payments.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8015968.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.