Connells Limited
Financial Ombudsman decision DRN8010537 Upheld
Upheldoutcome, as published by the Ombudsman
£68,000redress stated in the decision
Thu Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
By the time the mistake was sorted out the fixed deal she’d wanted was no longer available and she had to pay a higher interest rate.Interest and rates
Connells Limited submitted an application to re-mortgage her buy to let (BTL) property for £86,000 rather than the £69,000 she’d asked for.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8010537.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.