Santander UK Plc
Financial Ombudsman decision DRN8009924 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Fri Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Santander had decided to close the accountAccount closed or refused
Santander did not give H sufficient time or information to allow it to make arrangements to avoid or minimise the effect on its business of the account being blocked and closedFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8009924.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.