Lloyds Bank PLC

Financial Ombudsman decision DRN8005001 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr A complains Lloyds Bank PLC blocked and then closed his account.Account closed or refused

Lloyds blocked Mr A’s account in April 2016 after it received a court order.Funds blocked or frozen

Lloyds didn’t acknowledge this particular complaint point.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8005001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.