Bank of Scotland Plc

Financial Ombudsman decision DRN8004753 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,212redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Following my involvement, our adjudicator investigated whether or not Bank of Scotland had applied charges incorrectly to Mr M’s accountsCharges and fees

Bank of Scotland charged Mr M the wrong interest rate when his accounts went to recoveries, but it has agreed to refund this additional interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8004753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.