Bank of Scotland Plc

Financial Ombudsman decision DRN7999552 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Nov 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

fraudulent activity over a number of years, which included her account being taken and transactions being debited to her accountUnauthorised transaction

its customer service was poor and it didn’t give her the information about her accounts that she neededService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7999552.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.