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MoneyGram International Limited

Financial Ombudsman decision DRN7956885 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

MoneyGram stopped and returned a payment. It also will not allow further payments to be made through its services.Account closed or refused

failings in the manner that MoneyGram communicated about the payment not being madeService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7956885.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.