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MoneyGram International Limited
70banking decisions
32.9%uphold rate
47not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| APP scam refund refused | 33 | 7 | 21.2% |
| Payment delayed or failed | 16 | 6 | 37.5% |
| Account closed or refused | 11 | 6 | 54.5% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2023-H1 | 43.9% | — | — | 38 |
| FOS | 2022-H2 | 21.2% | — | — | 33 |
| FOS | 2022-H1 | 24.2% | — | — | 30 |
| FOS | 2021-H1 | 34.2% | — | — | 45 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.