Santander UK Plc
Financial Ombudsman decision DRN7956065 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
I accept that Mr L says the transactions were unauthorised.Unauthorised transaction
Santander has refunded the over-limit fees that were applied to the accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7956065.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.