Bank of Scotland Plc

Financial Ombudsman decision DRN7954429 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

Wed Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration, Complaint handling

In the Ombudsman’s words

failing to treat them sympathetically in their financial difficultiesTreatment in financial difficulty

long term error in the monthly payments requestedMortgage administration

failing to respond to their complaints in timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7954429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.