Barclays Bank Plc
Financial Ombudsman decision DRN7950377 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Mon Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
He’s also unhappy about the way Barclays has handled his complaint.Charges and fees
Unfortunately some mistakes were made by Barclays in dealing with Mr B’s complaint and this has added to his dissatisfaction.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7950377.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.