Bank of Scotland Plc

Financial Ombudsman decision DRN7948721 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Halifax accepts that it had incorrectly recorded two mortgage payments as being late.Credit file reporting

Miss D complains that Bank of Scotland Plc (trading as Halifax) unfairly declined an application to remove her ex-partner from her mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7948721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.