MONZO BANK LIMITED
Financial Ombudsman decision DRN7925682 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
On 12 October 2018, Monzo contacted Mr O to let him know it had decided to close his accounts with immediate effect.Account closed or refused
Monzo blocked Mr O’s current account. The block stopped Mr O from being able to access money in the account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7925682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.