Bank of Scotland Plc

Financial Ombudsman decision DRN7919254 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sat Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

information about the application was passed to a fraud prevention agency, CIFASCredit file reporting

Mr and Mrs D complain that the Bank of Scotland plc withdrew a mortgage offer without good reasonMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7919254.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.