HSBC Bank plc

Financial Ombudsman decision DRN7918577 Not upheld

Not upheldoutcome, as published by the Ombudsman

£836redress stated in the decision

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

HSBC made an error in September 2010 which resulted in the mortgage being underfunded. It increased payments in 2014 to ensure the mortgage was repaid on time.Charges and fees

Mr and Mrs L complain that HSBC Bank Plc did not calculate the monthly payments correctly for their commercial mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7918577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.