Bank of Scotland Plc

Financial Ombudsman decision DRN7894105 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Rework the mortgage balance by stopping interest from 31 December 2014Interest and rates

Mr M complains that Bank of Scotland plc trading as Halifax is unfairly holding him responsible for the arrears on his mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7894105.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.