Barclays Bank Plc
Financial Ombudsman decision DRN7889929 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Ms M told Barclays she was experiencing difficulties and asked the bank if it would temporarily suspend interest to give her time to deal with the situation.Treatment in financial difficulty
Barclays accepted it could’ve done more to assist. The bank offered to refund charges and interest dating back to October 2013.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7889929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.