Redstone Mortgages Limited

Financial Ombudsman decision DRN7863551 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mrs R complains that Redstone Mortgages Limited has treated her unfairly. In particular, Mrs R says that Redstone unfairly applied fees to her mortgage accountCharges and fees

possession of the property – The mortgage account was in difficulty for some years. There were substantial arrears, which were periodically cleared, only for fresh arrears to accrue again. I’m satisfied that, given the arrears and the erratic nature of payments to the account, Redstone acted reasonably in applying for a possession order.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7863551.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.