National Westminster Bank Plc

Financial Ombudsman decision DRN7863148 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Ms R complains that National Westminster Bank Plc overcharged her when she paid her mortgage. She wants the fees, charges and interest repaid.Charges and fees

She didn’t get the redemption statement as these are usually sent to solicitors. Ms R’s solicitors received the statement.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7863148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.