Bank of Scotland Plc

Financial Ombudsman decision DRN7844009 Not upheld

Not upheldoutcome, as published by the Ombudsman

£181redress stated in the decision

Thu Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

I cannot require Lloyds to refund bank charges as none were applied to Mr R’s account.Charges and fees

an error on Lloyd’s part caused the direct debit instruction to be repeatedly returned unpaidPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7844009.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.