HSBC Bank plc

Financial Ombudsman decision DRN7835376 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Ms C complains about legal fees HSBC Bank Plc has added to her outstanding mortgage balance.Charges and fees

The current complaint encompasses Ms C’s concerns about how HSBC has handled her mortgage between 2012 and 2017Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7835376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.