Barclays Bank Plc
Financial Ombudsman decision DRN7832707 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms K complains that Barclays Bank PLC, trading as Barclaycard, will not refund payments debited to her account which she says were never authorised by her.Card dispute or chargeback
The compensation paid to cover the bank’s poor handling of her complaint and the time it took is not enough to compensate for its poor service and the stress she has been caused.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7832707.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.