Barclays Bank Plc
Financial Ombudsman decision DRN7827480 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Mrs H complains that Barclays Bank Plc removed all her money from her current and savings accounts while she was abroad.Funds blocked or frozen
So I also think it should pay her £100 compensation for the customer service she received then.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7827480.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.