First Data Europe Limited

Financial Ombudsman decision DRN7827326 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

unfairly charged F multiple fees for card payments that were charged backCharges and fees

eleven card transactions were charged back from F’s account after the cardholders said the transactions were not genuineCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7827326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.