HSBC Bank plc

Financial Ombudsman decision DRN7826691 Upheld

Upheldoutcome, as published by the Ombudsman

£1,233redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

HSBC applied interest and charges until Mr L became aware of the situation in 2010Charges and fees

I also consider it would have been reasonable for HSBC to have contacted Mr L much earlier and regularly over the years, including on the phone, about the outstanding balance that was building up as charges and interest were appliedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7826691.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.