Bank of Scotland Plc

Financial Ombudsman decision DRN7814517 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

This resulted in his mortgage going into arrears, a marker on his credit file and him losing a property that he was hoping to buy.Credit file reporting

Mr T complains that Bank of Scotland plc, trading as Halifax, made several mistakes when he tried to change his address details.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7814517.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.