National Westminster Bank Plc

Financial Ombudsman decision DRN7814246 Upheld

Upheldoutcome, as published by the Ombudsman

£1,200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Mortgage administration

In the Ombudsman’s words

NatWest froze her current account without warningFunds blocked or frozen

failed to take due care of the title deeds of their propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7814246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.