NewDay Ltd

Financial Ombudsman decision DRN7810833 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

But I think the second and third are also covered, by the fact they weren’t authorised.Unauthorised transaction

Mrs B has complained that NewDay Ltd wrongly refused to refund three transactions made using her NewDay backed credit card.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7810833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.