Clydesdale Bank Plc
Financial Ombudsman decision DRN7810602 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
R wants the daily unplanned fee charges it has incurred and the September overdraft facility fee refunded.Charges and fees
I accept it was difficult for R to communicate with the bank during the organisational changes and this will have been frustrating. I also accept that some of the correspondence from the bank could have been clearer.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7810602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.