Bank of Scotland Plc

Financial Ombudsman decision DRN7810552 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr B complains that Bank of Scotland Plc trading as Halifax (“Halifax”) acted unfairly and unreasonably in dealing with his mortgage application.Mortgage administration

Halifax didn’t on the evidence I’ve seen do that; it did the opposite and told the broker to pick a new product.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7810552.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.