Barclays Bank Plc
Financial Ombudsman decision DRN7793489 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr R complains that Barclays Bank PLC (trading as Barclaycard) will not refund payments he says he did not authorise from his credit card.Card dispute or chargeback
It did not assist him despite repeated contact.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7793489.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.