Barclays Bank Plc
Financial Ombudsman decision DRN7791543 Not upheld
Not upheldoutcome, as published by the Ombudsman
£280redress stated in the decision
Fri Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold, Complaint handling
In the Ombudsman’s words
as a gesture of goodwill the bank refunded the £280 of consequent arrears fees.Charges and fees
They also believe the Mortgage Current Account (MCA) sold with their mortgage was mis-sold.Product mis-sold
Barclays didn’t reply promptly, so Mr and Mrs H complained to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7791543.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.