Barclays Bank Plc
Financial Ombudsman decision DRN7790605 Not upheld
Not upheldoutcome, as published by the Ombudsman
£856redress stated in the decision
Wed Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Barclays was told that the payments to his account were fraudulent. They were claimed back by the victims’ bank.APP scam refund refused
Barclays Bank PLC would not give him the money in his account when it was closed.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7790605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.