The Mortgage Business Plc

Financial Ombudsman decision DRN7786578 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr D complains about poor customer service by The Mortgage Business Plc (TMB) in relation to its handling of his buy-to-let (BTL) mortgage account.Mortgage administration

TMB has acknowledged that it knew Mr D was abroad, yet continued to write to an address in the UK.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7786578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.