PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN7771130 Not upheld

Not upheldoutcome, as published by the Ombudsman

£245redress stated in the decision

Mon Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr A complains about the way PayPal Europe Sarl & Cie, SCA handled a dispute about a payment into his account.Card dispute or chargeback

PayPal have admitted that they could have communicated better with Mr A about this matter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7771130.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.