Bank of Scotland Plc

Financial Ombudsman decision DRN7764122 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax sent a letter to them saying if the mortgage wasn’t paid by the end of the year, they would face repossession proceedings. This letter shouldn’t have been sent as it was incorrect.Mortgage administration

Mr R junior complained to us. He felt £2,500 wasn’t a true reflection of the distress his parents felt or the fact he now had to look after them full time.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7764122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.