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The Royal Bank of Scotland Plc
Financial Ombudsman decision DRN7764018 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
He’s also unhappy because the bank closed his account.Account closed or refused
Mr S wasn’t happy. He thought RBS could have written to him in prison with a change of address form, and was unhappy that the bank hadn’t replied to his November letter until January.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7764018.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.