PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN7756510 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Sat Jun 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mrs P complains about how PayPal Europe Sarl & Cie, SCA have handled a transaction on her account with them.Card dispute or chargeback

Mrs P was unhappy with that as a resolution. She rejected PayPal’s offer as she felt it didn’t take into account the stress she’d suffered as a result of having to go backwards and forwards to argue her caseComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7756510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.