Barclays Bank Plc
Financial Ombudsman decision DRN7754392 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Barclays is entitled to apply the charge.Charges and fees
Barclays has already accepted it’s done something wrong. It accepts it didn’t answer Mr L’s requests for information about all of his accounts and gave conflicting information in letters about one of his accounts.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7754392.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.