Barclays Bank Plc
Financial Ombudsman decision DRN7746051 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Fri Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Mr O complains that Barclays Bank PLC gave him wrong and misleading information when he asked how much it would charge in fees when his account went overdrawn.Charges and fees
I accept that Mr O is upset that Barclays didn’t provide him with a satisfactory level of service when he contacted it to ask for information about the fees it charged when an account was overdrawn.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7746051.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.