Bank of Scotland Plc

Financial Ombudsman decision DRN7728842 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

BoS said it understood he was unhappy about it not giving CTL and about the level of service.Mortgage administration

BoS said it was sorry Mr F had had to wait six weeks for a response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7728842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.