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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN7713821 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
The bank refunded the £20 it charged for the new overdraftCharges and fees
Mr W complains that The Co-operative Bank Plc provided him with poor serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7713821.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.