Barclays Bank Plc
Financial Ombudsman decision DRN7713204 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Barclays decided to stop offering the Premier Life account and wrote to customers letting them know that they would be swapped over to current accountsAccount closed or refused
Ms J and Mr S complain that Barclays Bank Plc (“Barclays”) didn’t keep them properly informed when their packaged bank account (PBA) was changed in 2015Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7713204.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.