Lloyds TSB Bank Plc
Financial Ombudsman decision DRN7705702 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£1,767redress stated in the decision
Tue Oct 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Ms T complains that Lloyds TSB Bank plc did not close her current account *1968 upon request.Account closed or refused
As a result, monthly account fees and then unplanned overdraft fees were charged.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7705702.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.