Bank of Scotland Plc

Financial Ombudsman decision DRN7683074 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,573redress stated in the decision

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr H thinks that Halifax should have written to him when his tracker interest rate product came to an end in 2009 to offer alternative rates.Interest and rates

Mr H complains that Bank of Scotland plc, trading as Halifax, told him that he couldn’t transfer his tracker interest rate to a different product when his tracker term finished.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7683074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.