Barclays Bank Plc
Financial Ombudsman decision DRN7676139 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays Bank Plc acted unfairly and unreasonably by asking for a deposit late into the process, withdrawing its mortgage offer, and refusing to lend to them.Mortgage administration
Barclays didn’t in my view look closely enough at the application when assessing whether to issue a mortgage offer.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7676139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.