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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN7668813 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss H complains that The Co-operative Bank Plc won’t offer her a new fixed rate product on her mortgage.Mortgage administration

I still consider that the Co-op could have managed Miss H’s expectations better about when it could no longer make any further rates available and why this was the case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7668813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.