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Home Retail Group Card Services Limited
Financial Ombudsman decision DRN7662550 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback
In the Ombudsman’s words
the fees and charges had been added to it in accordance with the account terms and conditionsCharges and fees
Ms V complains that Home Retail Group Card Services Limited (“HRG”) refused her claim under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7662550.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.